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Program Support Specialist

Department: 50 Residential Admin: Cutler Pond
Location: Binghamton, NY

POSITION: Program Support Specialist

DUTIES AND RESPONSIBILITIES: Program Support Specialist is responsible for the completion of projects that support operations of the Residential, Day Habilitation and Clinical Departments as well as the management of the front office area at Cutler Pond. The Program Support Specialist will provide administrative support to the Residential Services Department, the Clinical Department including nursing services and behavior supports, and the Day Habilitation Department. This position supports the above listed departments across Broome, Chenango and Tioga Counties. This position’s specific duties and responsibilities include, but are not limited to the subsequent items, and are characterized in the following five standards of performance, defined as below:

  • Compile information and complete mailings on behalf of the Residential, Day Habilitation and Clinical Departments
  • Create and maintain databases and other tracking mechanisms to support the work of the Residential, Day Habilitation and Clinical Departments
  • Assist other agency programs with creating and maintaining tracking mechanisms as needed
  • Coordinate special projects, identify required resources and facilitate the project through to completion
  • Coordinate and market the referral and intake process for Residential and Day Habilitation Services
  • Process admissions, discharges and internal moves in CHOICES and Therap
  • Provide clerical assistance on a regular basis including typing correspondence, maintaining electronic and other filing systems, recording meeting minutes, copying/duplicating materials, ordering supplies, etc.
  • Submit maintenance requests for needed repairs
  • Provide training and assist consumers to develop, maintain and/or improve desired individual goals, living skills and personal needs as assigned or required.
  • Responsible for oversight of day-to-day operations of Cutler Pond front office area including visitor management, mail distribution, organization of office operations and procedures and answering phones.
  • Act as role model to consumers and staff
  • Any additional duties as assigned
  • Encourage and maintain a positive working relationship with all departments in the agency, parents, staff, consumer and community partners
  • Communicate all health, safety, consumer and/or program concerns, sensitive situations and incidents to supervisor
  • Attend and participate in all required and/or requested departmental or agency meetings


  • Complete required documentation in conformance with rules, regulations, policies and procedures and billing practices
  • Perform documentation reviews to ensure records are maintained in conformance with rules, regulations, policies, procedures and billing practices


  • Identify and report any untoward incidents
  • Identify, report and/or correct all safety hazards including physical plant problems and/or problem work practices and assist with investigating all work-related accidents as requested
  • Participate in any investigations as required
  • Complete agency investigations as assigned
  • Comply with all State and Federal regulations along with agency policies and practices


  • Attend all required training and staff meetings as required by the department, agency and/or State and Federal regulations
  • Attend at least four (4) additional hours of agency approved training in a related topic that is above and beyond the required agency training


  • Possess good interpersonal, written, oral, and communication abilities and effective time management, organizational and problem solving skills
  • Able to work scheduled hours that may include mandatory overtime, weekend and/or holiday timeframes. Also maintain an acceptable work attendance as defined in the agency’s personnel policy manual and handbook.
  • Able to work independently and as a member of a team
  • Able to manage multiple projects and complete assignments with extreme attention to detail; grammar, spelling, punctuation and report/letter writing must be excellent
  • Be computer literate with knowledge in agency operating systems and applicable software required for department needs.
  • Demonstrate sound judgment in normal work and emergency situations
  • Must physically be able to perform required certifications and lift 50 pounds
  • Possess a valid driver’s license acceptable to the agency’s insurance carrier


Associates Degree and a minimum of three (3) years experience working in a related field


A combination of education and experience that in the opinion of the reviewing agency, exceeds the above standards of the program

In addition to a competitive wage, ACHIEVE is pleased to provide a full benefit package to full-time employees hired to work 30 or more hours per week.

  • Medical: Generous Employer Contribution
  • Dental: choice of 2 plans - Generous Employer Contribution
  • Vision: choice of 2 plans
  • Group Term Life Insurance – 100% Company Paid
  • Long Term Disability – 100% Company Paid
  • Employee Assistance Program (EAP) – 100% Company Paid
  • 401-K Retirement Plan
  • Cellular Telephone Discounts
  • Generous Paid Time Off (PTO)
  • Paid Holidays – 11
  • Paid Bereavement Leave
  • Paid Jury Duty
  • Tuition Assistance Program
  • Several VOLUNTARY Plans available, such as Medical Bridge Plan, Critical Illness Protection, Accident Indemnity, Short Term Disability, Optional Term Life Insurance

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