Career Opportunities with Achieve of NY

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Performance Improvement Specialist / Data Analyst - Part Time

Department: 97 Administration: Cutler
Location: Binghamton, NY

POSITION:  Performance Improvement Specialist /Data Analyst 

Part Time - 20 hours per week

DUTIES AND RESPONSIBILITIES:    The Performance Improvement Specialist/Data Analyst will work under the leadership of the Director of Performance Improvement to monitor Agency performance on key indicators. The Performance Improvement Specialist/Data Analyst is responsible for assisting with the collection and analysis of data across the organization related to quality of care and performance improvement measures, creating and maintaining reports and performance improvement dashboards. This positionís specific duties and responsibilities include, but are not limited to the subsequent items, and are characterized in the following five standards of performance, defined as below:


  • Collect data across departments on key performance indicators
  • Conduct Satisfaction Surveys/lead focus groups for key stakeholders
  • Complete data analysis and maintain statistical information related to Performance Improvement
  • Compile reports for internal and external stakeholders, create and maintain agency dashboards
  • Assist the Agency in preparation for transition to value-based payment methodology and/or Managed Care
  • Act as role model to individuals and staff
  • Any additional duties as assigned


  • Encourage and maintain a positive working relationship with all departments in the agency, parents, staff, individuals served and community partners.
  • Communicate all health, safety, individual and/or program concerns, sensitive situations and incidents to supervisor
  • Attend and participate in all required and/or requested departmental or agency meetings


  • Complete required documentation in conformance with rules, regulations, policies and procedures and billing practices
  • Perform documentation reviews to ensure records are maintained in conformance with rules, regulations, policies, procedures and billing practices


  • Identify and report any untoward incidents
  • Identify, report and/or correct all safety hazards that include physical plant and/or work practices concerns and assist with investigating all work-related accidents as requested
  • Participate in any investigations as required
  • Comply with all State and Federal regulations along with agency policies and practices


  • Attend all required training, staff development programs and committees and/or meetings as required by the agency and/or State and Federal regulations


Demonstrate knowledge of OPWDD regulations as they relate to service provision to individuals served. 

Experience and/or education in the field of statistics, psychology, social work

Experience in the field of value based payments and/or managed care preferred

Possess good interpersonal, written, oral, and communication abilities and effective time management/organizational skills

Be computer literate with knowledge in agency operating systems and applicable software required for department needs, specifically Microsoft Office with proficiency in MS Excel. 

Able to generate and present comprehensive written reports/dashboards and respond to questions about the report

Possess a valid driverís license acceptable to the agencyís insurance carrier


Bachelorís Degree in a related field plus 3-5 years of relevant experience


A combination of education and experience that in the opinion of the reviewing agency that meets or exceeds the above standards of the program


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